FAQs

Returns

All sales are deemed final. Returns or exchanges will solely be entertained in the instance of missing inclusions & flaws not specified in provided photos. Under these circumstances, we will accommodate a CHANGE OF ITEM only.

Prior to initiating the process, please ensure compliance with the following conditions:

Flaws and missing inclusions that were not included in our detailed photos and listing. We strongly advise all buyers to thoroughly review all photos before making a purchase.
You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).
The security tag must remain intact and the item(s) in good condition
We receive the item(s) within 48 hours (inclusive of weekends)
Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.
The customer must shoulder all shipping charges for both delivery and return.
If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).

A note for buyers:

We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.

If the product you received doesn’t fit our description and decide that a change of item is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.

Cancellations

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered and items. We only allow returns and refunds for on-hand and cash transactions.

Reservation Policy

1. Deposit Requirement

A 20% non-refundable deposit is required to reserve an item.

2. Deposit Application

Should you change your mind, the deposit can be applied to another item, provided the request is made within 48 hours from the time of reservation. This 48-hour window includes weekends and holidays.

3. Item Holding Period

The reserved item will be held for a maximum of 5 days from the date of deposit. If no full payment is received within this period, the item will be automatically relisted, unless previously agreed.

How do you guarantee the authenticity of your items?

In Purse Maison, there’s nothing more we value more than trust. For most consumers, buying luxury items online requires a great deal of research and scrutiny. Trust us, we know how the reselling and consignment industry is riddled with shady sellers of fake luxury goods. Therefore, it is integral that our team is highly skilled in authentication.

All our items are meticulously checked by a team of expert authenticators before they are posted on our website. Our team has years of experience detecting fakes.

When our team authenticates, every inch of the item is rigorously checked to make sure that it meets the manufacturer’s established standards of quality. This includes meticulously checking the stamping, hardware, stitching, date codes, authenticity stamps, craftsmanship, materials, and serial number.

The Purse Maison promise: All our items are authentic or we’ll give you 100% of your money back. We’re consumers just like you; your trust is important to us.

How do I consign items to Purse Maison?

Looking to give your luxury item a second home? There’s no better place than Purse Maison. We can help you sell your item fast with minimal fees. Once you send your item(s) over to us, we’ll take care of everything.

Consigning to Purse Maison is easy. Here’s how:

Send us detailed photos of the items you wish to consign along with a complete description of the product and its current quality. Describe the product’s brand, condition, inclusions (e.g. box, paper bag, copy of receipt), and flaws (if any). You can send these over via email (info@pursemaison.com) or Instagram (@pursemaison).
Our highly-skilled team of authenticators will then evaluate the authenticity and condition of your item(s). Any items deemed fake or too poor in quality/worn out will be declined.
A member of the Purse Maison team will negotiate and discuss the price of the item with you. Please note that Purse Maison will add a minimal mark up (usually around 10%) on top of your selling price.
We can schedule a pickup of your product or you can personally bring it to our showroom. Please note that we don’t cut corners in authentication and further verification of authenticity will be made once the actual item has been picked up.
Once your item gets sold (yay!), Purse Maison will pay you through direct deposit, store credit, or check.
Changed your mind about selling your item(s)? That’s okay. You can pull out your item(s) after 1 month holding period without any fees!

How do I cancel my order?

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered items. We only allow returns and refunds for on-hand and cash transactions.

LV Wallet

I had a wonderful experience at purse mason! i was treated like a VIPthough im a first time client! tnx to Julien and Ali for their warm assistance! will surely go back and buy more😊😊 tnk u PURSE MAISON! hoping to see ms jay ann on my next visit😊

Great experience

They’re experts of their business. Very knowledgeable with the items they are selling. It was a great experienxs

Super Ganda – Thank You Purse Maison!” “Super happy with my purchase from Purse Maison Ang ganda

Super Ganda – Thank You Purse Maison!”
“Super happy with my purchase from Purse Maison Ang ganda ng bag, mas maganda pa siya in actual! The quality feels premium and very classy yung design. Maayos din ang packaging and smooth ang delivery. Worth it talaga—highly recommended!”

The LV bag looks like it’s brand new and the quality is really nice

The LV bag looks like it’s brand new and the quality is really nice. Plus, the chocolates are such a sweet bonus

Luxury shopping done right-5 stars

Luxury shopping done right ✨👜

Such a wonderful experience at Purse Maison with Miss Jay Ann and Shine 🤍 From start to finish, their expertise, honesty, and genuine care made everything seamless.

Buying an Hermès Birkin takes trust and reputation — and I felt completely confident with them every step of the way.

So happy with my timeless Chanel handbag and Birkin 30 🖤✨ Truly more than just shopping — a memorable experience.

#LuxuryShopping #PurseMaison #Chanel #HermesBirkin #DesignerBags

My first Chanel, so in love

Can’t believe I would own a Chanel ever but Purse Maison made my dream came true. I am so in love with my mini Coco Handle Thank you so much!!

Officially a “Purse Baby” 🫶🏼 👜

I have been following Purse Maison for quite some time and regularly watched their videos across different social media platforms. I’m happy to finally say that I am now a “Purse baby” after purchasing my first bag from them.

True to what they showcase online, Purse Maison really offers great deals, and the item I received was in absolutely immaculate condition. I would especially like to commend their service and operations—everything was very smooth and well-organised, from the purchasing process to payment and delivery. The entire experience was seamless and stress-free.

Above all, I would like to give special recognition to MISS RARA for her incredible service. She was very patient, professional, and a pleasure to communicate with throughout the transaction. Her excellent customer service truly made the experience even more enjoyable.

Thank you, Purse Maison, for such a wonderful first purchase experience. Looking forward to visit your very posh showroom/HQ soon. Highly recommended! ✨👜

Happy with my purchase

All important details were given and the delivery and transaction was so smooth and easy.

Great deals and very accommodating representatives

I have already purchased four bags from this store and it has always been smooth. Special thanks to Ms. Rara for her swift replies. Love the customer experience!

FIRST EVEEEER! ❤️

The bag, though preloved, is in an excellent condition-- one can be fooled it's brand new. The staff were so kind especially Ms. Rara who have been very accommodating and outright responsive to all my queries. It was a very smooth transaction. They were very sweet too to add chocolates to my purchase. Looking forward to purchase more luxury items from them!

Quality 🥰

First purchased here in Purse Maison & definitely not the last 🙏🏻😁 had a great experience and excellent customer service especially Ms. Julien who always attends to my concern, patient & very accomodating.
•Bag is Beautiful it makes me kilig 😅
•Fast transaction, settled payment & delivered within an hour ❤️
Thank you for the chocolates, and to All the staffs and kuya rider.

GOD BLESS YOU ALL. 🙏🏻

Awesome people. Awesome products.

Ms. Jay Ann and her husband was so nice and accommodating. I’ve learned a lot about luxury bags from her. I bought my first Chanel 11.22 Maxi and was truly satisfied. Shout out also to Ms. Julien, she was really helpful and friendly as well.

Goyard Beldevere PM in black Canvas

Highly recommended! Fast and excellent service. Super satisfied. Went to Japan to look for this bag but unfortunately, it was sold out. Thank you Purse Maison, that I’m one of your followers, I immediately messaged your branch manager for the availability of this bag , very lucky you have on hand. Done deal

Gift for myself because I deserve it!

Service is simply great!

Bought some bags from PM for about 3 yrs now, I love how easy it was to talk to Jay, so accommodating and friendly..Trust is the main issue here and what you see is what you get :) so far all the items I got from her whether be it pre loved or brand new is up to par 👍 and she delivers it right to my doorstep also within the same day :) thank you Jay for being my seller these years !

My Go-To Place for Authentic Luxury Bags

My first purchase from Purse Maison was in 2021 and since then it has been my trusted destination for all things luxurious and chic.

One of the standout features of Purse Maison is their unwavering commitment to authenticity. Every bag they sell comes with a guarantee of being genuine, which is incredibly reassuring.

Ms. Jayann is knowledgeable and also incredibly friendly and attentive. They take the time to understand your needs and provide personalized recommendations. Whether you're a seasoned collector or a first-time buyer, She will ensure your shopping experience is seamless and enjoyable.

So if you're in search of authentic luxury bags and a shopping experience that exceeds expectations, I highly recommend Purse Maison!❤️

Highly recommended

Super happy to my first purchased of purse maison store. Thank you so much for my very fast transaction. Looking forward for my next order.

Super Happy!!

This is my first time buying a luxury item online and it was great! They were so accommodating and nice. Got the same day delivery and the wallet came with chocolates! Hopefully I can buy my dream bag here as well 🤍 thank you so much purse maison!

My first ever purchase with Pursemaison.

Thank you so much for accommodating me. You were so kind and very considerate. I love my Prada bag! It is so beautiful in person. Never doubted my decision to transact with you. ❤️

Bag of my dream❤️

It's a preloved bag that looks like a brand new bag.. 100% satisfied.
Thank you Purse Maison.. 'til we meet again😘

Came to this store half an hour before they close, without appointment and yet they still entertained me. Thank you Ms. Julienne & the other lady whom I regretfully forgot the name. Very accommodating and friendly staff. Highly recommended. Their items are in superb condition. You won't regret buying from this store. Thank you for having my dream watch.❤️

Got my 2nd bag from this store!

After having purchased my second bag from this store, I can confidently say that they consistently deliver a high level of professionalism and customer service. The staff was attentive, knowledgeable, and made every effort to ensure that I was satisfied with my purchase. I am thrilled with both bags I have obtained from them and would gladly recommend pursemaison to anyone seeking a trustworthy and reliable store!

Authentic Products

This store sells nothing but AUTHENTIC products..

dream come true

It looks brand new with super minimal flaws like need mo kutkutin para lang mahanap yung flaw that was declared!! I appreciate that all flaws are stated and declared and no surprise flaw. Super duper happy that inclusions are complete even the receipt and nakakatuwa may chcoolates pa.

I really wanted a Mint Green pero may nauna sa iba before nung ready na ako to pay so I was so shocked and happy to see Purse Maison have the bag after a few years 🥺

Gucci Love

Super nice! im so so happy and satisfied with my purchase.well-packaged and very fast transaction! I also appreciate a lot that the seller is very responsive and helpful. 🫶 Love the freebies! 🧡

Always an Awesome Experience

Been a loyal customer for almost three years. This is the only online store I feel most comfortable buying from. True to conditions and ranking. The seller is also very nice. Even if she was on vacation with family, she takes time to respond to my concerns. Thank you so much!

Very good for my first

Very good for my first transaction

Good morning po gusto ko lang

Good morning po gusto ko lang po

All of my enquiries were answered professionally and they were very helpful from the start

All of my enquiries were answered professionally and they were very helpful from the start. I initially messaged PM for the classic flap details but had a change of mind (and heart) and I ended up purchasing a vintage bag that I really love! 😍 I also love that Ms Chanel and Ms Shine allowed me and my friend to browse around the place, they were really nice and friendly. I think PM is my new favourite therapy xx

Very good experience

Bag was still in very good condition and I got it at a good price. Service was also excellent!

Purse Maison is Legit !

One of the few trusted Luxury items resellers in the Philippines !

I really love all the bags I got from Purse Maison

I really love all the bags I got from Purse Maison. My two daughters love them too. We are happy customers from day one!

Super okay!!! will come back for more

Super okay!!! will come back for more :)))

I just love the color and it’s a dream bag for me

I just love the color and it’s a dream bag for me. The transaction was smooth and to top it all, the owner even gave me a discount. Really happy with this purchased.

Amazing experience for my first lux purchase!

For a first time customer, investing in anything lux means I need guarantee that I get it with someone credible hence I decided to purchase from Purse Maison and as expected, they did not disappoint. Their catalog makes it both difficult and easy to make a purchase-- difficult cos there's just so much GOOD PRODUCTS in pristine condition to choose from but relatively easy cos you know whatever you get, it's worth it. All the staff were friendly and very accommodating, the place is very luxurious, and the products are well vetted. Everything you can ask for and more! Cant wait for my next one!

Love the quality of my channel ❤️ Best

Love the quality of my channel ❤️ Best purchase!

Superb sales staff

Jean is very accomodating and is a great sales staff. My daugther had a wonderful experience in your show room. Looking forward to visit you this July.

So nice and accomodating!

All of their staff is so nice and accomodating! 100s thumps up!!

Reasonably priced

Good communication on WhatsApp with Rara. Bag arrived well packaged and as described. Reasonably priced. Many thanks.

Top-Notch Service and Quality Of Bags!

Their customer service is superb! The SAs were incredibly accommodating and made every customer feel valued. They never discriminate based on the price of the bag you're purchasing, whether it's a small or big purchase, they treat everyone with the same level of respect and attention.

Kudos to the entire team for providing an excellent shopping experience. On top of that, their bags are of great quality and definitely worth recommending.

Great Quality & Service

Love my LV belt! Great quality and exactly as expected. They were very accommodating and responsive, so I had no trouble communicating with them. 🫶🏻

Not too accomodating on online transactions

Not too accomodating on online transactions.

Been buying bags for my wife from them for 3yrs now

Been buying bags for my wife from them for 3yrs now. love it

Genuine

Genuine experience

The sales assistant was very efficient but securing the authentication of the item i bought took so long that it almost diminish my desire to continue with the purchase.

I love my new bag super nice thank you Purse Maison

I love my new bag super nice thank you Purse Maison till next budol 🥰🫶🏻

Purse Maison team was very accommodating and responsive

Purse Maison team was very accommodating and responsive. Item was delivered timely and it was in very pristine condition and no signs of usage. Purse Maison is very reliable. Will denifitely buy again 😊

LV Wallet

I had a wonderful experience at purse mason! i was treated like a VIPthough im a first time client! tnx to Julien and Ali for their warm assistance! will surely go back and buy more😊😊 tnk u PURSE MAISON! hoping to see ms jay ann on my next visit😊

did somebody erased my cooment on reviews with my experience in ur store?

bit disappointed

be careful when u buy, its preloved but the price is for brand new.. i felt deceived🥲 though...my bad but its still an experience and lesson learned at the same time